Getting Started
Get help without leaving your screen
What this does
Opens this manual next to whatever you are doing, filtered to the screen you are on — so the answer arrives without you losing your place.
Steps
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01
Click the (question mark) icon at the top right, or press Alt + Shift + H.
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02
Read what is already there — articles for the current screen are listed first, so the answer is often visible before you type.
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03
Type a few words to search the whole manual, in English or Arabic.
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04
Click an article. It opens in a panel beside your form, and the form stays editable while you read.
What the panel gives you
- Task mode — walks the article's numbered steps one at a time, so you can follow along on the real screen.
- Open this screen — jumps to the screen the article describes, without closing the panel.
- On this page — the article's sections, for long reference articles.
- Was this helpful? — thumbs up or down. A thumbs down asks what was wrong, and that answer reaches the people who maintain the manual.
Other ways in
- The User Manual app opens the full library with the section tree, guided journeys and search.
- Guided journeys are ordered paths through the manual — first quotation, enquiry to installed job — for learning a whole workflow rather than one task.
- Every article is also on the public help centre, so you can send a customer or a new hire a link.
Example
A new estimator on the quotation screen presses Alt + Shift + H and sees Add a window to a quotation at the top of the list, because the manual knows which screen they are on. They switch on task mode and work through the steps on their own order.
Common mistakes
- Giving up on an empty search. Use Suggest a topic instead — the documentation team is told exactly what was missing, and those requests are what the next articles get written from.
- Searching for a noun ("cutting list") when the manual is written in tasks ("generate a cutting list"). Both work, but the task words rank better.
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