A call in year three knows the unit, the order, the installer and the warranty.
The job does not end at handover, and neither does the record. A call three years later should already know what was fitted, who fitted it and whether it is still covered.
Warranty or billable, decided from the record
- Cover computed from the affected units, not from an argument
- Creating a charge quotation refuses outright when the work is under warranty
- A manager can override, and the override is on the record
Contracts that raise their own visits
- Maintenance plans with an interval, a next date and a responsible person
- A scheduled job raises the preventive service order and rolls the date forward
- No Enterprise subscription engine required
The technician finds the item by looking at it
- Pick affected items from the original order, shown with their product images
- Materials consumed recorded against the visit
- The customer raises the request themselves from the portal, and signs it off there
The numbers on the wall
The after-sales control tower: open requests, work in progress, awaiting close, and a warranty-against-billable table with the open billable value.
What it produces
Delivered is not finished — and the fitter's phone works without signal.
The hub All fifteen departmentsEvery desk in the business, and what it gets.
Next Finance & BillingBill the percentage completed, with the retention, the advance and the variations already deducted.
Bring one opening.
We will run it end to end.
A drawing, a profile system, or a quotation you have already sent. We load your catalogue into a live tenant and take it from the measured opening to a priced quotation, a costed material list, a nested cut list and a production record — with your hands on the mouse.
45–60 minutes · no slides · on a live database · English or Arabic · we reply within one business day